Rosewood Hotels & Resorts Jobs 2022 – Apply for Front Desk Agent – (18986) Jobs in Abu Dhabi,UAE

Rosewood Hotels & Resorts Jobs – Front Desk Agent Jobs Employment in Abu Dhabi, UAE. Rosewood Hotels & Resorts Job Search. Get Government Jobs Alert in UAE. Current Rosewood Hotels & Resorts UAE Jobs. Coming Soon Latest Hotel Jobs in Abu Dhabi. Rosewood Hotels & Resorts Careers Employment Website.

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Rosewood Hotels & Resorts Jobs 2022 – Career Opportunity for Front Desk Agent Jobs Abu Dhabi, UAE

Best Jobs in Rosewood Hotels & Resorts:- Rosewood Hotels & Resorts Careers site has published 2022-2023 Rosewood Hotels & Resorts Jobs notification for Front Desk Agent Position. Candidates who have  High school qualification in any stream with required experience eligibility can apply online through Rosewood Hotels & Resorts Recruitment site. The location of this Front Desk Agent Position is Abu Dhabi. Salary AED 3550.00-7500.00 Monthly approximately.

Rosewood Hotels & Resorts Job description related to this Front Desk Agent Position like Job request number, Job Location, Educational background, required age, Salary and benefits provided in details below. You should check all details before apply.

Rosewood Hotels & Resorts Jobs Summary According to Rosewood Hotels & Resorts Careers Site

Hiring Organization/Agency :- Rosewood Hotels & Resorts

Profile Name :- Front Desk Agent

Job Location :- Abu Dhabi, UAE

Job Type :- Hotel Jobs in UAE

Salary :- AED 3550.00-7500.00 Monthly

Job Description

Front Desk Agent

Education: High School
Location: Rosewood Abu Dhabi – Abu Dhabi, AZ AE (Primary)
Career Level: General Associate
Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)
Job Type: Full-time

About The Role:

Rosewood Abu Dhabi is looking for someone who has a passion for relationship hospitality and has the genuine ability to create moments of magic for guests and associates. This position is responsible for check-in/check-out hotel guests courteously and efficiently; processing all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of:
  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled daily group activities / VIP’s.
  • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
  • Meet with Supervisor to review daily assignments and priorities.
  • Meet with departing Front Desk Agent to review business status and follow up items.
  • Access all functions of computer system.
  • Set up work station with necessary supplies.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Promote positive guest relations to all individuals approaching the Front Desk.
  • Process all guest check-ins.
  • Confirm reservation in system and review all noted information.
  • For guests without a reservation, sell a room type agreed upon.
  • Register guest in the computer.
  • Verify reservation information with the guest (departure date, room type).
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Assign guest room
  • Advice guest of any messages, mail, faxes, etc. received for them.
  • Communicate services and amenities of the hotel to guests.
  • Obtain proper identification for tax exempt guests and attach form to registration card.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Maintain guest history files on all guests.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
  • Handle overbooked or “walked” guests.
  • Accommodate room changes.
  • Document all guest requests, complaints or problems.
  • Take record and relay messages accurately, completely and legibly.
  • Accept and record wake-up call requests; deliver to PBX.
  • Issue safe deposit boxes to guests and ensure security of keys.
  • Distribute all guest and department mail.
  • Monitor, send and distribute guest faxes.
  • Document and confirm reservations and cancellations.
  • Block rooms in computer and follow through on designated requirements.
  • Pre-register designated guests and prepare key packets.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Generate, print and distribute daily and weekly reports.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Resolve any late charges.
  • Present folio to guest and resolve any disputed charges.
  • Settle guest accounts.
  • Retrieve guest room key from guest.
  • Solicit guest comments on their stay.
  • Process express check-outs.
  • Handle requests for late check-outs.
  • Conduct group check-ins/outs.
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
  • Adhere to all cashiering procedures:
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
  • Make change for guests.
  • Cash guests’ personal checks/travelers checks.
  • Post charges.
  • Run closing reports.
  • Count and secure bank.
  • Complete designated cashier reports.
  • Balance receipts.
  • Drop receipts.
  • Document pertinent information in the log book/ Lotus Notes/Front Desk Checklist.

All other duties as required.

  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Monitor office supplies.
  • Recorded guest comments or complaints, referred customers to managers if necessary.
  • Show rooms to new interested guests
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Apply all standards to ensure a consistent of high quality of service to the guests
  • Provide basic and accurate information in-person and via phone/email
  • Assist Concierge with reservations request to ensure a seamless guest experience.
  • Validate parking tickets.
  • Upsell additional facilities and services like restaurant promotions and spa promotions
  • Guide and train new joiners with the daily tasks

OSHAD RESPONSIBILITIES:

  • While at work, (and while on work premises) an associate shall:
  • Take reasonable care of their own health and safety.
  • Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
  • Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
  • Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
  • Report all OSH incidents and work related injuries; and
    Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.
  • Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.
  • Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:

  • Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS
  • Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
  • Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
  • To report to his supervisor or respective Manager.

QUALIFICATIONS:

Experience: Previous experience as a Front Desk Agent in a luxury hotel brand.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Ability to input and access information in the property management system/computers.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: None required.

How to Apply For Rosewood Hotels & Resorts

Candidates who want to apply for Rosewood Hotels & Resorts Jobs for Front Desk Agent Post can fill their application form as per the information given below.

  • First of all go to the official website of Rosewood Hotels & Resorts.
  • Then click on the option of Rosewood Hotels & Resorts Jobs.
  • After then will get Rosewood Hotels & Resorts Jobs List 2022.
  • You will be able to apply for yourself by clicking on suitable jobs.
  • You can also click on the below Direct Link to Apply for this job post.

Apply Online For Rosewood Hotels & Resorts Jobs

Read Carefully Before Apply


Rosewood Hotels & Resorts Jobs 2022 – Career Opportunity for Assistant Housekeeping Manager Jobs Abu Dhabi, UAE

Best Jobs in Rosewood Hotels & Resorts:- Rosewood Hotels & Resorts Careers site has published 2022-2023 Rosewood Hotels & Resorts Jobs notification for Assistant Housekeeping Manager Position. Candidates who have  High school qualification in any stream with required experience eligibility can apply online through Rosewood Hotels & Resorts Recruitment site. The location of this Assistant Housekeeping Manager Position is Abu Dhabi. Salary AED 12000.00-21000.00 Monthly approximately.

Rosewood Hotels & Resorts Job description related to this Assistant Housekeeping Manager Position like Job request number, Job Location, Educational background, required age, Salary and benefits provided in details below. You should check all details before apply.

Rosewood Hotels & Resorts Jobs Summary According to Rosewood Hotels & Resorts Careers Site

Hiring Organization/Agency :- Rosewood Hotels & Resorts

Profile Name :- Assistant Housekeeping Manager

Job Location :- Abu Dhabi, UAE

Job Type :- Hotel Jobs in UAE

Salary :- AED 12000.00-21000.00 Monthly

Job Description

Assistant Housekeeping Manager

Location: Rosewood Abu Dhabi,UAE

Career Level: Assistant Manager
Category: Housekeeping
Job Type: Full-time

OVERVIEW/BASIC FUNCTION:

To assist the Housekeeping Manager in maintaining an orderly and clean property with highest standard and maintain the brand standard of Rosewood.

RESPONSIBILITIES:

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a superior level on a daily basis.

· Controlling and maintaining the HK department inventories on monthly basis

· Performing regular 121 and appraisals with supervisors

· Responsible for the RSS team by maintaining a solid training plan for all associates and new comers

· Performing the departmental Payroll system and keeping the balance of public holiday balance , vacations balance and extra hours balance if any

· Completes morning and evening reports and assists with assignment of room attendants and house persons

· Responsible of keeping LQA and Brand Standards to the high level quality with proper daily inspection and training.

· Trains new supervisors and assists the training of room attendants, house persons and other housekeeping staff.

· Work with laundry personnel and also train them when needed , checking on VIP laundry deliveries

· Inspect all public areas daily follow up on the walk through

· Report all injuries to security so a written report can be made.

· Work closely with laundry team and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.

· Personally supervises the cleaning of VIP rooms and when completed informs Director of Housekeeping for inspection.

· Assist in all physical inventories of linens and maintaining a proper par level

· Maintaining and assisting on weekly/monthly duty roster of the department including the outsourced team if any

· All other duties as required by DOHK.

OSHAD RESPONSIBILITIES:

While at work, (and while on work premises) an associate shall:

· Take reasonable care of their own health and safety.

· Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;

· Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.

· Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;

· Report all OSH incidents and work related injuries; and

· Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.

· Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.

· Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:

· Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.

· Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.

· To report to his supervisor or respective Manager.

QUALIFICATIONS:

· Experience: Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.

· Education: High school diploma.

· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

· Technical Skills: Ability to read and interpret business records and statistical reports; basic mathematical skills to interpret financial information and prepare budgets; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.

· Language: Required to speak, read and write English, with fluency in other languages preferred.

· Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

· Licenses & Certifications: None required.

How to Apply For Rosewood Hotels & Resorts

Candidates who want to apply for Rosewood Hotels & Resorts Jobs for Assistant Housekeeping Manager Post can fill their application form as per the information given below.

  • First of all go to the official website of Rosewood Hotels & Resorts.
  • Then click on the option of Rosewood Hotels & Resorts Jobs.
  • After then will get Rosewood Hotels & Resorts Jobs List 2022.
  • You will be able to apply for yourself by clicking on suitable jobs.
  • You can also click on the below Direct Link to Apply for this job post.

Apply Online For Rosewood Hotels & Resorts Jobs

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